Luki55 Privacy Policy – How Your Information Is Protected

01 What Information We Collect

Luki55 collects only the personal information necessary to provide its services. No unnecessary data is collected, and nothing is collected without your consent. Information requested at registration is used solely to verify your identity and ensure secure transactions.

In addition to the information above, we automatically collect certain technical data — such as when you accessed the platform, how long you were active, and which pages you visited. This data is used to improve our service quality and is never shared with third parties.

02 How We Use Your Information

Luki55 uses collected data only for specific, defined purposes. How your personal information is used is fully transparent and in line with international privacy standards. To be clear — your data is never used to build advertising profiles.

• Account Management: For registration, login, password recovery, and account verification.
• Transaction Processing: To securely process deposits and withdrawals.
• Customer Support: To properly address your complaints and questions.
• Fraud Prevention: To detect account hacking, money laundering, and other illegal activity.
• Responsible Gaming: To detect patterns of excessive play and send timely alerts.
• Legal Obligations: To meet the requirements of licensing authorities or law enforcement agencies.
• Service Improvement: To analyze and improve your platform experience.

03 Data Sharing — When and With Whom

Luki55 does not ordinarily share your information with anyone. However, there are certain situations where sharing becomes necessary — and it is never against your interests.

• Payment Processors: Required information is shared to process transactions via Mobile Banking, Nagad, or Rocket.
• KYC Verification Service: With licensed third-party agencies for identity verification.
• Regulatory Authority: Required information is provided upon legitimate requests from licensing authorities.
• Law Enforcement Agencies: We are legally required to provide information to authorities when ordered by a court or as part of an investigation.

04 How We Protect Your Data

Luki55 uses industry-leading technology to keep your data secure. Our servers are housed in protected data centers and undergo regular security audits.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — only a hashed version is kept.
• Two-Factor Authentication (2FA) is available for your account.
• You will be alerted immediately if any suspicious login activity is detected on your account.
• Our servers are protected by firewalls and DDoS protection to prevent unauthorized access.
• Staff members may only access the information required to carry out their specific responsibilities.

05 Cookie Policy

Luki55 uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience on future visits.

All cookies other than essential cookies can be turned off. You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling cookies may affect the functionality of certain features.

06 Your Rights

Luki55 believes every member should have full control over their own data. The rights listed below are yours, and you can exercise them at any time.

07 Third-Party Services

The luki55 platform integrates certain third-party services — including payment gateways, game software providers, and analytics tools. Each of these services operates under its own privacy policy.

• Third-party game providers only receive the data necessary to operate the games.
• Payment processors only handle transaction-related data.
• All third-party providers are required to comply with luki55's data protection standards.
• Luki55 is not responsible for the privacy policies of any external websites linked from our platform.

08 Children's Privacy

Luki55 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

• Age is verified at the time of registration, and accounts for minors are not approved.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If parents suspect their child is using the platform, please contact us immediately.

09 Data Retention Period

Luki55 does not retain your information indefinitely. Specific retention periods are defined for each type of data.

• Account Information: For the duration of active account use and up to 5 years after closure.
• Transaction History: Retained for up to 7 years where required by law.
• Gaming Activity: 3 years for responsible gaming monitoring.
• Technical Logs: Up to 1 year for security analysis.
• Cookie Information: From session to a maximum of 90 days, depending on the cookie type.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

10 Privacy Policy Updates

Luki55 may update this privacy policy from time to time. You will be notified in advance of any significant changes.

• You will be notified by email or platform notification at least 14 days before any significant changes take effect.
• For minor editorial changes, only the "Last Updated" date on the page will be revised.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact Us

For any privacy-related questions, complaints, or rights requests, please reach out to our dedicated privacy team. We aim to respond within 30 business days.

Please include the following details in your request so we can assist you as quickly as possible:

• Your registered email address or username.
• Nature of the request — such as viewing, correcting, or deleting information.
• Brief description — specify what information your request concerns.
• Documents required for identity verification (where applicable).